Frequently asked questions

The answer is 42

What is an escape room?

After entering the room with your team,  the countdown clock begins. You must work together to uncover clues and use your problem solving skills in order to solve a series of logic based team challenges in order to escape. 

Do I need any special knowledge or skills?

Reason is grounded in science. Expect to acquire new skills as you progress through the stories but no prior knowledge or technology experience are required for you to be successful in our  Sci-fi missions. 

What if I have a big group?

No problem! We specialize in team building events and have the largest escape games in the industry. Lola is designed for 5-12 players; while Moonshot is designed for 12- 100 players. We also host special events up to 300 participants.

Will I be mixed with strangers?

Our bookings are private so we do not sell individual tickets or mix strangers in pick-up games. 

Im down! How much does it cost?

All of our remote games are $30 per person regardless the number of connections. Our smallest game is $150 and comes with 5 player slots.

Is it suitable for children?

Reason is great for children, especially those with keen interest in science and technology. We do require minimum one adults to be present with minors. Check out our escape room for kids.

How many players can your accommodate?

For small teams of 5-12, we recommend Lola in Space. For large teams of 12 to 100, we recommend Moonshotº 

When will physical experiences be back?

We are back! We have limited availability in December though. Do shoot us contact us via chat or email if the time you want is not available on the calendar, we can always double check for you. 

What is the cancellation policy?

All sales are final and non-refundable.

One time courtesy reschedule possible up to 7 days before event date.

No rescheduling possible for no shows or last minute cancellations.

How early should my team arrive?

Please arrive on time so we can get everyone started!

No need to arrive early before your booking. 

Thing happen, and if you’re running a bit late, just shoot us a message.

Is there parking available?

There is metered street parking is available on 11th Street and surface lots nearby as well.
Civic Center Bart and Muni station is a short block away. Your favorite ride-sharing option is also a good way to get to Reason.

What if I have more questions?

You can always contact us or check out more questions and answers at our help desk.